Hiring Company

Leading global SaaS company, a pioneer in Japan market, empowering business leaders to realize the promise of technology in today’s overwhelming digital world.

Responsibilities

• Set strategy and manage both internal and external resources to accomplish utilization, efficiency and scalability metrics while accomplishing New Annual Recurring Revenue targets
• Lead teams of 4-5 members in Professional Services, and external partners including but not limited to system integrators and subcontractors through onboarding, adoption, and engagement metrics in addition to strategic planning
• Collaborate with your team to identify opportunities for cross-selling and upselling across customers in partnership with sales leaders. Support the sales team to close strategic services opportunities

Requirements

• Fluent Japanese
• 15+ years of direct customer advocacy and engagement experience in post-sales support (or equivalent experience in professional services, management consulting, project management, or account management functions)
• At least 10+ years of leading a team managers and ICs and a passion for building and supporting diverse teams
• In-depth knowledge and experience with delivering enterprise software application implementations.
• Experience managing medium or large-scale projects throughout entire lifecycle.
• Direct customer or partner enablement experience in a hands-on training capacity

#LI-AT1